Please direct all printed correspondence to the following mailing address.

JAVA & Co.

303 Market Street

Henry, Illinois 61537

For all other product, company or wholesale inquiries:

EMAIL: Click Here to Send Email

TELEPHONE: (971) 225-5220, Monday through Friday, 9:00 am to 5:00 pm (CST).  

QR CODE:  Scan the following image into your smartphone for JAVA & Co.'s detailed contact information.

WHOLESALE INFORMATION

Please visit our Wholesale page to complete the online form OR download and complete the Wholesale Inquiry Form in order to request Wholesale Information and Pricing.  A state re-sale tax number is required.  If your state does not have re-sale tax numbers, then please provide a copy of your business license via Email or mail a copy to:  Attention:  Wholesale, JAVA & Co., 303 Market Street, Henry, IL 61537.

Please note that Customer Support via phone will be CLOSED during the holidays:  Including but not limited to - Thanksgiving, the day following Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day.  Vacation time will be posted here when available.  Orders placed and emails sent during these days will be reviewed on the next business day.

We hope you enjoy our specialty products as much as we enjoy making them and we welcome your feedback.

Customer satisfaction is very important to us. JAVA & Co. sweet shoppe items are prepared fresh when ordered (without added preservatives), and then packaged with care and sent within 24 hours of preparation for delivery.   

JAVA Syrups are hot filled/heat sealed.  Sealed, unopened syrups will last for many months if stored in a cool, dry place.  DO NOT FREEZE or expose to hot temperatures or humid conditions.  Once opened, continue to store the syrup in a cool, dry place.  The syrups are typically consumed rather quickly (so we've been told).  Because we do not add preservatives or fillers or corn syrups to stabilize the sugar in our syrups, the syrups may react similar to honey.  Once opened for awhile, you may begin to notice sugar crystallization and that is entirely normal and completely safe. Longevity can be lengthened or shortened depending upon storage, heat, environmental factors and/or serving conditions. Always follow food safe practices to avoid foreign contamination when handling, storing and serving foods.

JAVA specialty foods are made fresh without added preservatives.  Please enjoy upon receipt.  If you do want to store our baked goods, please store in a cool, dry place or refrigerate or freeze in a sealed container for maximum longevity.

NOTE:  Due to the fragile nature of cookies and biscotti, (even though with proper padding) may not arrive whole as indicated in the pictures.  During the heat of the summer, gourmet candy shipments will be halted and resume in the cooler months.

RETURNS

JAVA & Co. GUARANTEES the freshness and quality of our products upon arrival!  If your item does not arrive as described and/or as indicated, please email immediately upon receipt. For items in boxes that were damaged during shipping, please inspect shipment upon arrival and notify your courier when you take delivery.  We stand behind our products. If you do not love your JAVA & Co. products, please email us within 7 days of receipt of your purchase. Just mail us back the product postmarked within 7 days after receipt of your purchase (shipment tracking is recommended) and we will either *exchange or refund you where applicable. Please include a copy of the packing slip for reference. We are unable to refund the freight charges, and we cannot accept any products after that period.  *Exchanged items are subject to shipping charges for new shipments.

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