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Customer Care

 

 
Shipping & Delivery

Products may be shipped using USPS, UPS Ground or Fedex Ground from Illinois to locations within the United States.  We are unable to ship to P.O. Boxes, a physical address is needed. Based upon the size of the order, JAVA & Co. reserves the right to change shippers and will pass any shipping savings on to you and adjust/credit your invoice accordingly.

LOCAL MARKET delivery is FREE and is available for qualifying orders placed in advance with a coordinated delivery at one of the local markets JAVA & Co. regularly attends.  The shipping charges will be refunded in these approved instances.  Email with questions or for more information.

STANDARD SHIPPING is available for all retail orders placed through www.javaandco.com  The standard shipping charge is $9.99 for retail orders.  The Standard Shipping Carrier is chosen at the discretion of JAVA & Co. based upon the order size and weight.  Orders must be delivered to a single address.  We are unable to ship to a P.O. Box.  A physical address is required for delivery.  Standard Shipping rates do not apply to Wholesale or ISR deliveries.  UPS Ground and Fedex charges are not represented in the above amounts and will vary.  UPS Ground and Fedex shipments ship Insured and include Delivery Confirmation at no additional charge.  Guests have their choice of shippers (Standard, First Class, UPS or Fedex) at checkout.  Checkout details the shipping charges based upon the guest's selection.

SHIPPING NOTES:  JAVA & Co. is not responsible for shipping delays caused by the carrier, and/or caused by the weather.  VERY IMPORTANT:  Check and re-check the delivery address.  When packages are returned due to an undeliverable address, the products cannot be re-shipped to that same address and the shipping carrier still charges us for the delivery, which means we cannot refund your money.  Do not let this happen to you!  When the shipping carrier shows the package as being delivered and left at the door and later it is missing, we have no grounds to get your money back for you.  Packages that are returned due to insufficient address provided by the client or packages considered nondeliverable by the carrier or unclaimed - may be re-delivered.  The price of re-shipping will apply.  Returned and refused packages are non-refundable.  A signature is not required by JAVA & Co. as a standard for proof of delivery.  Please make arrangements to have your package protected upon arrival.  Signature requests are available for a small fee and may be ordered and added to your cart HEREIf you choose to have the carrier leave the package without a delivery signature, you agree to indemnify and hold both JAVA & Co. and the carrier harmless from any resulting claim or refund.

INTERNATIONAL orders, please email with your product interest.  At this time, we are unable to ship PERISHABLE items internationally.  JAVA & Co. is not responsible for any additional customs fees, taxes or tariffs.  These are not included in the price of product purchase or price of shipping for International shipments. 

BACKORDERS / WAITLIST:  If a back ordered or wait listed item is ordered, JAVA & Co. will wait for the back ordered and wait listed item to be filled and completed before shipping any items from the order.  When all items are ready, the entire order will ship at once.  If you have any questions, or need products by a certain date, please email BEFORE ordering to ensure timely availability and delivery.

Privacy & Security

PRIVACY:  The relationship with our clients is very important to us.  JAVA & Co. does not sell client information.  Please visit our Privacy Policy page for our in depth Privacy Statement.

SECURITY:  Our guests' security is of the highest priority.  We have partnered with both Stripe credit card processing and Paypal for SECURE credit card and payment transactions. 

Returns & Replacements

We hope you enjoy our specialty products as much as we enjoy making them and we welcome your feedback.

JAVA & Co. GUARANTEES the freshness and quality of our products upon arrival.  If your item does not arrive as described and/or as indicated, please email immediately upon receipt. For items in boxes that were damaged during shipping, please inspect shipment upon arrival and notify your courier when you take delivery.  Retain all packaging materials as images may be requested by the shipping courier. 

If you do not love your JAVA & Co. products, please email us within 7 days of receipt of your purchase. Just mail us back the product postmarked within 7 days after receipt of your purchase (shipment tracking is recommended) and we will either *exchange or refund you where applicable. Please include a copy of the packing slip for reference. We are unable to refund the freight charges, and we cannot accept any products after that period.  *Exchanged items are subject to shipping charges for new shipments.  Please note:  All sale items are Final Sale and are non-returnable.

JAVA & Co.'s syrups are hot filled/heat sealed.  Sealed, unopened syrups will last for many months if stored in a cool, dry place.  DO NOT FREEZE syrups or expose to hot temperatures or humid conditions.  Once opened, continue to store the syrup in a cool, dry place or refrigerate.  The syrups are typically consumed rather quickly (so we've been told).  Because we do not add preservatives or fillers or corn syrups to stabilize the sugar in our syrups, the syrups may react similar to honey.  Once opened, you may begin to notice sugar crystallization and that is entirely normal and completely safe. Shelf life and longevity can be lengthened or shortened depending upon storage, heat, environmental factors and/or serving conditions. Always follow food safe practices to avoid foreign contamination when handling, storing and serving foods.

JAVA & Co.'s specialty foods and syrups are made fresh without added preservatives.  Please enjoy upon receipt.  If you do want to store our baked goods, please store in a cool, dry place or refrigerate or freeze (except syrups) in a sealed container for maximum longevity.

NOTE:  Due to the fragile nature of cookies and biscotti, (even though with proper padding) may not arrive whole as indicated in the pictures. 

HEAT SENSITIVITY NOTE:  If you live in an area with high temperatures, Wake Up! Bath & Body products may need to be refrigerated upon arrival and stirred / shaken where appropriate before use.

Ordering
www.javaandco.com:  JAVA & Co.'s main company website offering our complete made to order collection of JAVA & Co.'s artisan specialties.  Order online 24/7 via secure website ordering and payment through PayPal or Stripe credit card processing.
 
Email ~ JAVA & Co. Direct.  Email your Order 24/7.  The next business day, an invoice will then be emailed for direct payment. 
Please note that Customer Support via phone will be CLOSED during the holidays:  Including but not limited to - Thanksgiving, the day following Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day.  Vacation time will be posted here when available.  Orders placed and emails sent during these days will be reviewed upon returning - on the next business day.
 

SPECIAL ORDERS:  Please place orders 10 to 15 DAYS prior to date needed - allowing time for receipt of orders, processng of payment, baking, packaging and shipping.  During the holiday rush, please allow extra time.  As always, contact us with any special order and/or last minute delivery requests - email or phone (971) 225.5220. 

Payment, Pricing & Promotions

JAVA & Co. wants your online shopping experience to be secure, smooth and seamless from ordering, through payment processing and to the arrival of your specialty food gift. 

VISA, MC, Amex, Discover are accepted through your choice of Stripe credit card processing or PayPal - a secure payment processing site.  A Paypal account is NOT required for credit card payments.  Upon checkout, if you choose PayPal, you will be directed to a SECURE PayPal site with the option to pay with your PayPal account or with a credit card number

Items will be made-to-order upon receipt of processed credit card payment, packaged and then shipped.  Please allow up 5 to 10 days for receipt of payments, baking and packaging. 

SALES TAX

Depending upon the item ordered - 1% Food and / or 6.25% Candy and / or 6.25% Gift Merchandise Sales Tax is collected for Illinois orders.  For out of state orders, individual consumers are responsible for reporting and paying their applicable Use Tax as outlined by their residing state.

PROMO CODES / SALES

Why won't my promo code work? 

There are some items and categories which are ineligible for discounting, i.e., JAVA Pink! Campaign for the Cure, whole coffee beans, etc.  The item in the cart may be an ineligible item.  Promo codes cannot be combined with other discount offers, such as FREE SHIPPING.  One promo code may be used per order.

Rewards Program:  Look for the tab on the bottom right of the screen - Rewards Program.  Click on the tab and then click the Create a Store Account or Login with an Existing One - button on the following screen.  Complete the information to create a customer account.  When you complete the registration as an online customer, you'll be enrolled in JAVA & Co.'s Rewards Program.  There is no cost to join.  Once registered, you'll automatically receive 500 bonus points in your account, good toward future purchases.  After that, you'll earn 5 reward points for every $1 you spend on www.javaandco.com.  Reward Points earned from orders are awarded after the order ships.  Spend $25 get 125 Reward Points.  It really is that easy. 

Redeem your Reward Points for Coupon Codes:

500 Points = $5 off your online order

1000 Points = $10 off your online order 

2500 Points = $25 off your online order

To Redeem Reward Points (1) Sign in to your account; (2) Click on the Rewards Program tab at bottom of screen; (3) Click Redeem Points from pop-up window; (4) Copy Promo Code and include at Checkout.  Note:  Promo Code will also be sent via email to the account on file.  May need to check your email's Junk folder.  No minimum purchase required.  This is an exclusive code for one time use. Reward Point Coupon Promo Codes expire within One Year of Redemption.

*Details:  Reward points are for online retail customers only.   Customers need to have an online account at www.javaandco.com in order to participate in the Rewards Program.  Reward points cannot be combined with other coupon codes or shipping discounts.  Rewards are based on final order product total not including shipping or taxes and are added to your account once the order ships.  Points earned are non-transferable.  The Rewards Program and earned points have no cash value.  In other words, reward points cannot be redeemed for cash payment or store credit.  JAVA & Co. reserves the right to update, change or discontinue the Rewards Program at any time.* 

Fundraising
JAVA & Co. donates each year to charities in an effort to give back to our local community and personal causes.  I hope you understand that as a small business, we are unable to donate to all worthy organizations and do our best to give back each year and make an impact.  If you are interested in a like-minded fundraising partnership, JAVA & Co. may offer the following:
  1. Exclusive Online Promotion for one day or one week - final date(s) approved by JAVA & Co. based upon calendar and business scheduling availability.
  2. Each customer entering the special promo code during this time will not only receive 5% off of their total purchase, but the non-profit will receive 25% of the total purchases at the end of the promotion period in the form of a company check donation.
  3. Shared promotion and marketing responsibility with the non-profit, i.e., social media, newsletters, etc.  Advance scheduling is recommended to allow for sufficient marketing and notification of your customer base. 
  4. Copy and proof of non-profit status and eligibility is required.

JAVA & Co. is interested in partnering with like-minded non-profits.  We reserve the exclusive right to not enter into fundraising partnerships based upon our mission, branding, beliefs and values, which may or may not be disclosed.  Please contact us via email with your request.

Wholesale Information
Please visit our Wholesale page to complete the online form in order to request Wholesale Information and Pricing.  A state re-sale tax number is required.  If your state does not have re-sale tax numbers, then please provide a copy of your business license via email or mail a copy to:  Attention:  Wholesale, JAVA & Co., 303 Market Street, Henry, IL 61537.
 
When Will I Get My Order
Orders are made by hand, packaged by hand and labeled by hand.  It is a time-consuming process, but it allows us (husband and wife team and owners of JAVA & Co.) to ship you the freshest product - directly from our kitchen and into your hands.  For example, our caramels average four hours to make and then time for cooling down and packaging - approximately seven to eight hours - for one batch of one recipe of caramels.  The coffee infused syrups average four hours to prepare one recipe and yield 8 bottles.  Yes, 8 bottles.  Now often, we will make a batch of 8 bottles and have immediate orders for 6 of those 8, or sometimes even 1 of those 8.  Subsequent orders received of that recipe will ship immediately.  If we (JAVA & Co.) contracted with a large manufacturing plant, we'd have product sitting on the shelves - getting older by the minute, packaged and waiting to ship.  And if we did this, we'd be like 98% of the companies out there - we wouldn't be JAVA & Co. specializing in made-to-order handcrafted artisan specialties.  When will you get your order?  For retail orders, we ask for approximately 7 days to prepare and produce the order PRIOR to shipping time.  For wholesale orders, we ask for approximately 2 to 4 weeks (depending upon the season) to prepare and produce the order PRIOR to shipping time.
 
Our customers love the freshness and quality that this special care provides and we hope that you too will find - that it is worth the wait!

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